Im deaf and it break my heart to see to see the lovely Ann Marie Smith died so tragically also been mistreated and sometimes we wonder how they can do this poor people so many years and it has been like this for over 40 years without been reported and everything been swept under the carpet just like cancer corruption which will be exposed later in oversea. The trouble within the industry is all money driven and Ann marie is in a better place at Heaven. I can understand they are understaffed and often they cant keep up the quality standard in a workplace