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1. Thermomix branded as being “like Russian Roulette.”
CHOICE is establishing a “mass incident report” on Thermomix faults in order to report to the Australian Competition and Consumer Commission for further investigation.
It follows a string of burns and injuries including two women in Australia who suffered second-degree burns when their machines exploded at high speed in March this year.
CHOICE spokesman Tom Godfrey told Fairfax Media that consumers who have suffered burns or injuries while using a Thermomix kitchen device are being asked to report their experience.
“From severe burns and claims of hospitalisation through to near-misses such as hot liquid exploding from the Thermomix but not harming anyone, we want to hear from anyone,” he said.
“We’ve already heard from a number of Thermomix owners who say they have been injured… and we think the issue deserves further attention.”
Complaints will be reviewed by CHOICE and included in the report.
“We are doing this because standing together can be more powerful than standing alone against a company that allegedly has tried to silence consumers through the use of non-disclosure agreements,” Mr Godfrey said.
One woman told Fairfax Media that when she complained to Thermomix about a “defective” replacement ring, she was told by the company to sell her machine on eBay as a remedy.
Top Comments
Thermal Mix sounded so good in the begining of their invention, now ppl dont think they are so great. Just goes to show the trends aren't always good, sometimes its better to wait&see what faults arise.
It's been around for ages.... these latest issues are down to user error. There are 300,000 machines in Australia and what, a handful of people complaining.
The first lady who came forward had stated she used a tea towel over the lid before, so she clearly doesn't understand the safety precautions when using the machine.
3. That evil woman should never be allowed in the same room as those kids again. This county is too soft on these dead beats, these children deserve love, clean clothes and care. Makes me so sad.
Agree, how can they return those children to her? Being with the mother clearly isn't best for those kids in this situation.
And where is the father? See, I think her neglect of those children is abhorrent, it sickens me, but so is the father's: where is he?? And why is HIS neglect also not being discussed? So so so sick of deadbeat mums AND dads!!!
What does the father have to do with the mother keeping the children covered in faeces, etc?
He evidently wasn't there. He could be dead, or in jail. But even if he is a deadbeat who ran out on his family and has never paid a cent in child support this is totally down to the mother.