Jade Sharp thought she had done everything right when considering The Mulberry Tree, a “a contemporary country restaurant and bar” in Kent, England, as a potential venue for her upcoming wedding.
After visiting the spot with her soon-to-be husband, the couple arranged to go back and talk through wedding packages with a member of staff.
But when they showed up for their appointment, an employee told them there was no record of her ever booking the visit in.
“They had no idea we were going. We got shown round anyway and we asked a few questions most wasn’t able to be answered… So we came away disappointed not not knowing any more info then we did before,” Jade wrote on review website TripAdvisor after the visit.
Top Comments
Sounds like one shitty, unhappy and unprofessional staff member was the cause here. The TripAdvisor review is unnecessary.
The customer lost credibility when she posted about how the venue allegedly refused to make "a mends" - sounds like the owner apologised profusely (as she should), was told by the customer that she had no intention of booking their wedding after such an insult (again, totally justified and understandable), so why would the owner offer a return visit? Apart from an apology, which the customer got (in spades by the looks of things), the business owes her nothing, and they get punished by losing a potential booking. I suspect the customer thought she might also get some freebies thrown in as compensation.
Everyone’s after a freebie nowadays...
Yes, and if businesses don't make "a mends" the way you think they should, you can just go online and slag them off.
She should have been offered freebies. She didn't want her wedding there, fair enough. They still should have offered her something, like a bottle of wine or a meal.
Yep. I would say that they didn't make amends, and the woman in question had every right to make a complaint.