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Warning: This article discusses suicide.
Growing up, Sophie Putland adored animals. In fact, she loved all living things.
So it was no surprise to her parents when Sophie told them she'd like to become a veterinarian.
"It seemed like the perfect career for our kind, caring daughter," says Sophie's mum, Kate Putland.
"And for a long time it was."
Sophie's love of animals never wavered, but life as a veterinarian was different to what she had imagined.
While she maintained her love of the profession, it came with a level of abuse she could never have anticipated.
Watch: Discussing teen mental health. Article continues after the video.
"Angry owners would unleash on her and her team, which was usually brought on by bill shock and a huge misconception that vets and vet staff are making big bucks from treating animals," says Kate.
"There is no Medicare care for animals, so unlike when a human goes to a public hospital and the vast majority of their medical bills are heavily subsidised, the true cost of medially treating an animal is on the bill.