When Sarah Tyson booked in for eyelash extensions at an Auckland beauty salon, she probably expected to walk out with fluttering lashes and a nice confidence boost.
Instead, she received a botched job that left her in total agony.
In a Facebook post that’s been shared by thousands, the mum of two claims her eyes were super-glued shut by the beauty therapist, who then took drastic measures taken to prise them open again.
“When I couldn’t open my eyes, the lady pulled my eyelids apart with her fingers, and when she couldn’t pull them apart with her fingers she cut my eyes open with scissors,” Tyson recalls.
With scissors. Yeah, let’s all just take a moment to let the horror sink in. Looking at these photos might help:
Unsurprisingly, Tyson’s eyes didn’t feel too great after being glued shut then prised open with scissors, so she asked the store manager to remove the extensions and give her a refund.
The woman allegedly refused, telling her she’d feel a lot better after the glue had set overnight. Alas, that wasn’t the case. At all.
“The next day my eyelashes were so hardened I couldn’t close my eyes. They started swelling and glue and puss started to come out of my tear ducts,” Tyson, who is currently 31 weeks pregnant with her third child, writes.
When her second request for a refund was knocked back, Tyson took her frustrations to Facebook.
Top Comments
"She then said I was stupid for trusting her business"...It sounds unbelievably ridiculous that someone would say this but it's actually been said to me when I bought a second hand coffee machine in "perfect working order" off Ebay.
When i got it home and tried to make a coffee, the frother didn't work at all (basically from total lack of water pressure). I looked up the model (it was a Breville which, in my experience and general reputation are great machines) and saw that there were indeed a few comments about the crappy steam function. Anyway, I rang the seller and I couldn't believe she was defensive and a little nasty when I said I wanted my money back. (She was so nice when I met her to collect the machine!). I was floored when she said that comment "You should have done your research"...I can't remember saying anything to her in reply as I was just gobsmacked. Basically you are saying it's my fault that I didn't realise you were a complete turd.
Anyway...I got my money back...
That's a different situation. The machine was sold to you as advertised, and it's an inherent fault with the design, not the individual machine you bought. You were responsible to research the machine in this case, much like anyone else buying an appliance. It's Breville who would need to refund/replace your machine.
Beauty treatments are a different story. You would expect not to be given an infection or have your eyes glued shut! Regardless of there not being any licences for this in NZ (which obviously needs to change), the service was not provided as promised and caused the customer pain and suffering.