Last week I got stranded at the airport.
At the conclusion of what ended up being an almost ten-hour ordeal, I huddled in the corner of my room in a whimpering heap, my soul crushed and my idealism shattered.
I was broken.
Don’t roll your eyes. It had never happened to me before, so I had no idea about how bad things can get when you pull back the seedy curtain of life’s sparkly air-travel veneer. It’s bad behind there, you guys. Really bad.
I don’t travel a lot, so airplanes have always been a bit of a novelty to me. The food on little trays! The wheelie luggage! The only time I buy magazines! I’m the person who always accepts the headset and actually gets excited looking out the window.
At least, I was that person. (Squints and gazes into distance.)
It all started when I got dropped off at Brisbane Airport around 4pm. I had checked-in online and was ready for my flight at 4:45. Easy. My phone was only at 30% battery, but the flight to Sydney is only an hour, so I figured I was safe.
I was wrong.
I marched on into the lounge with a spring in my step and a sparkle in my eye.
Everything was still hopeful then. Still possible. I still saw beauty in the world.
Then I looked up at the departures board. There were a bunch of words that I’d never seen at the airport before, like ‘DELAYED’ and ‘CANCELLED’. But I was still so young, so naïve. I didn’t think that it could possibly have anything to do with my flight. My flight was going to be fun! It was leaving in half and hour and I would probably be served a sandwich!
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omg Rosie you are hilarious... thank you for a great read!!!
I had a horror experience with Air NZ last week. Was booked on a 3.30pm flight back from a conference in Auckland and a colleague and I went to self-service check in and when we printed out our boarding passes, it said our flight wasn't leaving until 10pm. A rude Air NZ employee who couldn't have cared less told us to go line up at the Customer Service desk. We waited for more than an hour while two employees chatted amongst themselves and generally took forever and when we finally got to the front, they told us in an incredibly rude fashion that they couldn't book us on another flight and nor could they even get us into the lounge. I said so "Do you mean to tell me that you've delayed our flight seven hours, made us wait in this "customer service" queue for more than an hour only to tell us there is nothing you can do for us?" My colleague in the meantime had burst into tears as we'd been away five days and she was dying to see her 18-month-old daughter. They made us go to a waiting area and finally came over to tell us they'd bumped some people up to business on a 6.50pm Emirates flight and could get us on that flight. So not as bad as it could be judging by some of these stories but I am still incredibly unimpressed with Air New Zealand's bad customer service. Their employees were so rude.